How To Fix the Exoprimal Crash at Launch Issue on PC

CAPCOM has been on a roll this year with a bunch of exciting releases and announcements. Now, another title built on RE Engine, Exopirmal, is finally out on PC and consoles. The PC version runs quite well, and there are plenty of options to adjust. Though, like many launches, you are bound to run into some technical problems. If you are running into the Exoprimal crash at launch issue, here are a few things I recommend.

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Verify Game Files

If you have been following our guides, you’ll know this is always the first thing we recommend. It’s very possible that something went wrong during the download or installation/unpacking process and your game files aren’t in order. To address that, you can verify the game files in both Steam and the Xbox PC app.

Open Steam and navigate to your library
Right-click on Exoprimal in your library
Click Properties

Steam Library > Exoprimal > Properties — Properties

Select the Installed Files tab
Click on Verify Integrity of game files

Xbox App for PC

Launch the Xbox App
On the left, under INSTALLED, click on Exoprimal

Click on the button with three dots
Select Manage

Installed > Atomic Heart > Three Dots > Manage

Select the FILES tab, and then click on VERIFY AND REPAIR under Options

Like Steam, this will also initiate a scan that will go through your game files to check for any issues.

Update GPU Drivers

Make sure you have the latest GPU drivers to avoid any compatibility or performance issues. You can get the latest ones from the links below.

Switch to dedicated GPU (Laptop Users)

If you are playing Exoprimal on a laptop, it’s possible that your main GPU isn’t being utilized. To ensure that’s the case, make sure to switch to the dedicated GPU device.

Switching to the dedicated Nvidia GPU

First, open the Nvidia Control Panel
Then navigate to 3D Settings and then Manage 3D Settings
Open the tab Program Settings and choose Exoprimal from the dropdown menu
Next, select the preferred graphics processor for this program from the second dropdown.
Your Nvidia GPU should show as High-performance Nvidia processor
Save the changes

Switching to the dedicated AMD GPU

First, open Radeon Settings
Then navigate to Preferences, followed by Additional Settings
Here, select Power and then Switchable Graphics Application Settings
Select Exoprimal from the list of applications
If Exoprimal isn’t in the list, click the Add Application button and select the executable from the installation directory. This adds the game to the list, and you’ll be able to select it afterward.
In Graphics Settings, assign the High-Performance profile to the game

Add an Exception to Your Anti-Virus

While not as common as before, it’s possible that your anti-virus software might have flagged Exoprimal as a threat. To check if that’s the case, add the game to the list of exclusions/exceptions, and try running it that way.

We have listed some popular ones and their respective FAQ pages.

Update Your Windows Media Player Codecs

If you’re noticing crashes during cutscenes, there’s a chance that you’re missing the required Windows video codes necessary to play those files in-game. You can download these officially from the following Microsoft link.

Update Your Windows

Make sure that you are on the latest version of Windows. The game requires at least the 20H2 version.

In Windows Search, type “Update” and click on Check for Updates
This will take you to the Windows Update section, and you can make sure you are on the latest version