How to fix the Genshin Impact White Screen after logo bug on PC

Ali Hashmi
Ali Hashmi
4 Min Read
Genshin Impact

Genshin Impact is one of the biggest games in the world right now, and the developers are hard at work to keep that momentum going. It was recently disclosed that the game had a development budget of $100 million, and they are aiming to double that for upcoming years, with over 700 developers working currently on the game. This steady stream of new content has allowed Genshin Impact to remain fresh, even months after release. It also helps that the game is available on multiple platforms including mobile, and is free-to-play. Sadly, even after multiple updates, there are some technical issues that hold the game back. If you are facing Genshin Impact White Screen after the initial logo bug, here is how you can fix that.

Technical issues aside, when you are actually in the game, there aren’t a whole lot of bugs or performance issues. The game runs smoothly on PC, Android, and iOS devices. Apart from that, the title is out on both PS4 and PS5. The developers have released a performance patch for the PS5 version, and it runs at 60 FPS on the system.

Fixing the Genshin Impact White Screen after logo bug

This is a pretty common issue with the game and has been around since the earlier versions. However, while the generic fixes will apply for most users, there are additional methods that players might need to take if it doesn’t get fixed the easier way. To bypass this bug, and start the game normally, try the following methods.

Update your DirectX

The first thing you need to do is make sure you have all the necessary updates for DirectX. There should be a folder called DirectX in the game’s installation location, and you can install it with the setup there. If not, head over to the following link, and download the required DirectX version. After the download has finished, simply launch the executable, and install it.

Rename your PC

If the first method didn’t work, follow the steps below.

  • First, press the Windows key, and type in About your PC, and then click on that
  • Here, select the Rename this PC button
  • Type in a random name, but make sure it only contains English Letters (A-Z), and no spaces
  • We will use Desktop as an example
  • After that, click on Restart Now
  • Press Win + R to open Windows Run, and type in the following, and press OK
%userprofile%\AppData\LocalLow\miHoYo\Genshin Impact
  • Here, delete the info.txt (Skip this step if the file is not present)
  • Relaunch the game

Use Unicode UTF-8

Finally, if the above method didn’t work for you either, we can try one last thing. This only works for Windows 10 version 1803 and above.

  • First, press the Windows key, and type in Control Panel, and then click on that
Genshin Impact White Screen logo
Control Panel
  • Here, search for Region, and click on
  • Select the Administrative Tab
  • Here, click on Change System Locale
Genshin Impact White Screen logo
Change System Locale under Administrative tab
  • Check the Beta: Use Unicode UTF-8 for worldwide language support option
Genshin Impact White Screen logo
Beta: Use Unicode UTF-8 for worldwide language support
  • Finally, select OK and click Restart Now

Hopefully, one of the three above methods should work for you. If not, your last resort is to reinstall the game, as the files are most likely corrupted. You can read our manual installation guide at the following link.

We hope this guide was helpful. If you have any questions, feel free to ask them in the comments below.

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Gaming enthusiast, massive Soulsborne fan with hundreds of hours spread across different Soulslike titles, and a passionate writer. Always on the lookout for interesting games with unique mechanics and design especially in the indie space. He loves to write informative guides for newer and ongoing releases.

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